Bringing Memories to life

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Pixajoy App: Terms of Services

Have fun creating heirloom quality photo keepsakes for all your fun and precious memories. We endeavour to provide you with an enjoyable experience from beginning to end.

Before signing up or making a transaction with Pixajoy App services through (herein referred to as the "App" or "Application"), which is provided and managed by PIXAJOY SDN.BHD (herein referred to as "Pixajoy", "we", or "us"), please read the following Terms of Service carefully.

Your use of this App constitutes your agreement to these this Terms of Service. If you do not agree with any part of this Terms of Service, please do not access this Application.

We reserve the right to amend these Terms of Service anytime, with or without prior notice to Customers. You should review these Terms of Service each time you access this Site.

SECTION 1. SIGN UP

1.1 Sign up is free.

1.2 There is no legal age requirement for signing up. However, anyone below the age of 18 should obtain parental consent in using our services. We strongly recommend that parents and guardians supervise their children’s use of the Website.

1.3 During the sign-up process, you will specify a Username and Password (your "Sign In Credentials") as well your basic information to maintain your account with Pixajoy App. You, are fully responsible for maintaining the confidentiality of your password and for any consequences that may arise from you having granted third-party access. Pixajoy App has no duty or obligation to verify the identity of a customer and may assume, without independent investigation, that any person who logs on to this Site through your password does so with your consent and approval.

1.4 You are required to provide and maintain a valid email address with Pixajoy App at all times.

1.5 The management of Pixajoy App reserves the right to remove a customer's account at its discretion without prejudice.

1.6 You may close your account at any time. However, please email your request to us as proof. All remaining books stored within the account will be deleted from our servers upon the closure of your account.

SECTION 2. Customer Responsibilities

2.1 You represent and warrant that:

  • You are an authorized user of this app;
  • Any content that you transmit through this app is not unlawful, including without limitation to matters that may be construed as invasion of privacy, violation of a right of publicity, a copyright, a patent, or a trademark infringement, and/or theft of trade secret or any other right of a person or party;
  • All information that you provide to Pixajoy App on the app is accurate and complete;
  • You will pay all charges incurred by you or any other users of your account and credit card at the prices in effect when such charges are incurred.

SECTION 3. Your Submission

3.1 Pixajoy App shall not be held liable for damage/loss of files during submission.

3.2 Your book is designed by you and Pixajoy App does NOT proof, edit, or change your content/design in any way.

3.3 You agree that it is your responsibility to review and check your book design for the following issues before confirming your order:

  • Text issues:
    Spelling mistakes, grammar, unfinished text, missing text, hidden text, overlapping text, text in the gutter/binding area, text too close to the trim zone and text not within the safe zone area.
  • Photo issues:
    Photo arrangement, overlapping photos, faces in the photo in the gutter/binding area, faces in the photo too close to the trim line, faces in the photo not within the safe zone area, background not extended until the end of the page and any photo editing that was done to the photos using third party software or done by you using the Pixajoy Editor functions.
  • Design/creative issues: Design layout, style, colour choices, use of masks and scrapbooks, and other design elements imported into and/or edited within Pixajoy Editor by you.
  • Any other creative choices you made while designing your book.

3.4 Pixajoy App shall not be held liable for any of the errors as mentioned in 3.3.

3.5 Whilst the Pixajoy App application works to minimise errors via pre-order checks and warning symbols, we cannot accept any responsibility for poor print quality as the quality of the print is dependent on the photo resolution and design elements image quality.

3.6 No changes can be made to the book once submitted to Pixajoy App for printing.

3.7 Pixajoy App will not be held liable for books containing literature and/or images that are considered pornographic, offensive, inappropriate, copyrighted and/or trademarked.

3.8 Your book file will be stored on our servers up to a maximum of 6 months from the date ordered, for your ease of making repeat orders. This is q free service that we provide for our Customers (i.e. the individual who has an account with Pixajoy App and has placed an order).

3.9 You warrant that you will not use any of the services for any fraudulent or illegal purpose.

SECTION 4. Ordering

4.1 All orders must be submitted through the app.

4.2 Once you submit an order to Pixajoy App, it is considered a purchase. The order cannot be cancelled or changed.

4.3 Unless stated otherwise, all registered users may participate in Pixajoy App’s promotions. Your participation in any Pixajoy App promotion acknowledges that you agree to abide by the terms and conditions for the relevant promotion.

4.4 Usage of eVoucher Codes shall be according to the terms and conditions for the applicable promotion and/or purpose. Unless otherwise stated, eVoucher Code is considered null and void once it is used or when promotion/purpose expires.

SECTION 5. Payment

5.1 Prices shown on the Pixajoy App app are based on the users' geographical location. All payment made shall be in the local currency of the users residing country.

5.2 You agree to pay in full the actual amount of your purchase. Also, we will not proceed with your order if you do not make a full payment.

5.3 Payment method:

  1. Via PAYPAL: Credit Cards - VISA and MasterCard
  2. Via iPay88 (Our secure appointed payment gateway):
    • Credit Cards - VISA and MasterCard
    • CIMB Clicks
    • Hong Leong Online
    • RHB Bank
    • Maybank2u
    • Bank Islam (FPX)
    • PB eBank (FPX)
    • Ambank Group
    • Alliance Online
    • Mobile Money
    • Web Cash
    • MEPS Cash

View our Privacy Policy to learn more about Payment Security.

5.4 Pixajoy App does not provide hardcopy of official receipts for purchases. You can print out your transaction details from the “Order confirmation” Email.

5.5 Your payment via iPay88 is processed by iPay88, which is provided by iPay88 Sdn Bhd. Hence, the names iPay88 will be shown on your Credit Card / Bank Statement. You will also receive a notification e-mail from iPay88 after each transaction.

SECTION 6. Delivery

6.1 All books are delivered to Customers by Pixajoy App's appointed courier service company.

6.2 Goods to be delivered to Customers are packed according to Pixajoy App’s standard packaging. Pixajoy App shall not be held liable for any delays caused by the courier service company.

6.3 Working days exclude weekends and public holidays observed in the country.

6.4 Shipping delays may occur if state holidays are being observed in the country.

6.5 If the incorrect goods were couriered to you, Pixajoy App shall arrange for the collection or return in the way deemed appropriate and deliver the right one to you at its expense.

6.6 Although the delivery service company we have engaged delivers to most places, some areas require longer delivery time due to inconsistent demand and lack of road infrastructure.

6.7 If you have not received your order within the specified delivery time, kindly contact the delivery service company with the Tracking/Consignment Note Number or you may contact Pixajoy App at hello@pixajoy.com no later than 7 days from the date of the specified delivery time. Pixajoy App will help liaise with the delivery service company on your behalf.

6.8 For Worldwide shipment Standard delivery (DHL Global Mail), do not include a tracking number for shipments. If customers do not receive their parcel within 6 days from the delivery date shown on the Pixajoy App (under My Orders), the customers can proceed to contact Pixajoy App at hello@pixajoy.com for assistance.

6.9 Pixajoy App is not liable for any loss and damage suffered by Customers through any reasonable or unavoidable delay in delivery.

6.10 Delayed delivery is not a basis for cancellation of orders or a request for compensation.

SECTION 7. Claims & Returns

7.1 Orders that are damaged or lost by the delivery service company. In such cases, sufficient evidence must be presented. Therefore, we reserve the right to have you return the original order, at our cost, before reprinting or refunding your order.

7.2 All claims for defects on your book must be made in writing within 30 days from the date of receipt. If no such claims are made, you acknowledge that the book you received is in good condition and all specifications are met.

7.3 In the event of a claim, we will investigate thoroughly if the defects or errors are caused by us thereof at our sole discretion to repair, reproduce or refund the claimed product.

SECTION 8. General Expectation on Printing Outcome

8.1 Due to other factors such as the difference in colour displays on various monitors, the printed colours of the end product may differ from what appears on your screen. Therefore, Pixajoy App cannot guarantee that the colours on what you have printed will match exactly to what you see on your computer monitor.

8.2 We cannot guarantee identical colour reproduction, as equipment, paper, ink, as well as environmental concerns may affect the finished product; in that small variations in colour between first print and subsequent prints of the same book are expected.

8.3 Tolerance of the cutting edge is ± 1.0mm.

8.4 Printed surface dotted with dirt shall not be more than 1 dot per 5cm2 and the dot shall not be bigger than 0.3mm.

8.5 Customer may not reject an order if defects are within the tolerance limit stated.

SECTION 9. Pixajoy App Intellectual Property Rights

9.1 The names, text, images and logos identifying Pixajoy App and its products and services are subject to copyright, design rights and trademarks of Pixajoy App. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any license or right to use any trademark, patent, text, design right or copyright of Pixajoy App. Unless stated in written consent, a Customer or party has no right to produce, copy, disseminate the names, text, images and logos identifying Pixajoy App and their products and services. If Pixajoy App suspects a Customer has violated this condition, Pixajoy App reserves the right to remove that Customer's service account. Pixajoy App also reserves the right to take legal action against any Customer who misuses any trademark, patent, design right or copyright of Pixajoy App.

This Terms of Service was last updated: 18 December 2020