Bringing Memories to life

“One second . One moment . One minute . A lifetime”

Privacy Policy

Your privacy is very important to us...

The Pixajoy App services which are provided and managed by PIXAJOY SDN.BHD ("Pixajoy", "we" or "us"), respects your privacy, which includes the privacy of your digital photographs and your personal data you provide to us.

This Privacy Policy explains what information we collect through our app and how we use this information to provide exceptional service to you.

By accessing and using this application you agree to the terms and conditions of this Privacy Policy. If you do not agree to the terms and conditions of this Privacy Policy, please do not access this app

1. Collection of Personal Information

1.1 To start creating your personalised photo projects, you may have to download our free Pixajoy Application. We will require your name and valid email address during the registering and ordering process, as well as relevant (compulsory) billing and delivery information.

1.2 Your personal data, including the digital pictures you voluntarily provide, are stored safely and will be used only for the purpose for which you have provided them, and they will not be shared or disclosed to any third parties without your prior consent. You may be requested to provide other information such as gender, contact numbers, races, hobbies, and etc, where submitting such information is entirely voluntary. Access to this data is limited to authorised Pixajoy App team members only.

1.3 The demographic data collected to tailor your experience on our website or use this information to send you contents, updates, new product offers and promotions that we feel might be relevant to you, based on the information that you furnished. We may sometimes also conduct surveys and contests. You have the option to decline these mailings or choose to opt out at any time without sacrificing any rights in using or ordering any of the services and products offered by Pixajoy.

2. How We Use the Information Collected

2.1 We may use Personal Information to fulfil the purpose for which such Personal Information was provided, i.e to complete an order, etc.

2.2 From time to time, we may send you service announcement updates with important information about the Pixajoy App. Service announcements may contain information vital to your account, so customers may not unsubscribe from service announcements.

2.3 We may periodically notify you by email or mail about new features and promotions, which you may unsubscribe.

2.4 Testimonials are used to show the benefits of using the Pixajoy App. We always seek consent prior to posting any testimonial in which Personal Information is included.

2.5 We reserve the right to disclose any relevant personal data in its sole discretion, with or without a warrant or court order from any law enforcement agencies, if we believe that the disclosure is necessary to protect ourselves, or our business in certain situations, where you: (a) are in violation of the Terms of Service governing this site; (b) have engaged, or are alleged to have engaged, in any activity purporting to infringe upon the intellectual property rights of another; or (c) have engaged, or are alleged to have engaged, in any other illegal conduct or activity. Pixajoy also reserves the right to report any suspected illegal activity to such entities for investigation and prosecution.

3. General Data Protection

3.1 Pixajoy takes responsibility to protect our user’s personal information by complying to the Personal Data Protection Act. Personal data may not be disclosed without the data subject’s consent for any purpose other than that which the data was disclosed at the time of collection, or to any person other than that notified to the data user. The Pixajoy App takes practical steps to protect the personal data from any loss, misuse, modification or unauthorized access or disclosure, alteration or destruction.

4. EU General Data Protection

4.1 The Pixajoy App will not collect and process personal information without your consent. The Pixajoy App is committed to adhering to the EU Data Protection Regulation to protect EU citizens. Under the EU General Data Protection Regulation 2016/679 (GDPR) you have a number of rights you can exercise over your data.

Your rights are:

  • The right to receive a copy of your data free of charge (know as a Subject Access Request);
  • The right to receive certain data in an electronic format that can be given to another provider (a portability request);
  • The right to have data corrected if it is inaccurate;
  • The right to ask us to stop processing or object to processing under certain circumstances;
  • The right to ask us to erase data in certain circumstances;
  • The right to withdraw consent at any time when that is the legal basis for our processing.

The Pixajoy App takes respective precautions to ensure the security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technology.

5. Payment Security

5.1 All transaction information passed between Pixajoy Website, iPay88 and PayPal are automatically encrypted using the Secure Sockets Layer (SSL) protocol with an encryption key length of 128 bits (the highest level commercially available). This encryption protocol protects data as it travels over the internet. Therefore Pixajoy and its employees do not have access to your private information other than the information voluntarily submitted to us through the Site.

5.2 Credit card information provided via PayPal and iPay88 is only used for payment processing and is NOT collected, recorded or stored in any way.

6. General Security

6.1 Pixajoy seeks to have reasonable security measures in place to help protect against the loss, misuse and alteration of the information under our control. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. You acknowledge and agree that any information you transmit through the Website or upload for storage in connection with the Website is so transmitted or stored at your own risk.

6.2 Goods to be delivered to Customers are packed according to Pixajoy’s standard packaging. Pixajoy shall not be held liable for any delays caused by the courier service company.

6.3 If in the event you feel that your account has been compromised you must immediately notify us of the problem by contacting The The Pixajoy App Crew at support@pixajoy.com

7. Software License

7.1 The Pixajoy App is a free and non-exclusive Software provided by Pixajoy that allows customers to freely and personally create and design professional quality photo books, prints, premium gifts and more. Any updates, design and templates will also be considered as part of the Software.

7.2 This Software is a non-transferable internal use license under the copyright to use, display, execute and perform for the sole purpose of creating photo books for production by Pixajoy.

8. Information from Other Sources

8.1 The Pixajoy App may obtain your Personal Information from a variety of sources. We may add this to our database we have already collected and collated to improve the products and services that we provide.

8.2 We may collect “Other Information.“Other Information” is referring to any information that does not reveal your specific identity or does not directly relate to an identifiable individual, such as:

  • Browser and device information
  • App usage data
  • Information collected through cookies, pixel tags and other technologies
  • Demographic information and other information provided by you
  • Aggregated information

8.3 We may add this to the database we have already collected and collated to improve the products and services that we provide.

9. Book Content

9.1 Upon uploading your book, you hereby acknowledge that the Content of the book conforms to the rules and regulations as stated in our Terms of Service. The Pixajoy App reserve the right to refuse to print any books that contain Contents that breach any of the agreements and privacy policies of the company.

9.2 We will not print or publish any book or its contents unless authorization is given by the book's owner or author. It is your responsibility to alert Pixajoy if your book contains any explicit or sensitive content such as nudity and or profanity in order for special arrangements to be made when handling and producing your book.

10. Order Submission

10.1 The order’s content cannot be modified, changed or revised once your book design order has been uploaded onto the cloud. The Pixajoy App has no obligation to review the content that you have submitted and hence you hereby agree that your book has gone through the necessary proofs and checks until fully satisfied and that it is ready to be printed.

10.2 You agree and understand that your book file is free from any computer viruses, worms or any software intended to harm, damage or alter a computer system or data before uploading it to our website.

11. Email Provisions

11.1 By creating an account with us, your email will be used as a communication tool to update our products and services. Emails may contain product updates, company announcements, promotional content, contests sent by our company.

11.2 If you received an error email from us, please feedback to us at support@pixajoy.com

11.3 If you no longer wish to receive a specific form of email, follow the "unsubscribe" instructions located the bottom of emails sent.

12. Copyright

12.1 If you find that your book design has been copied or used in any Book in any manner that constitutes copyright infringement, please contact us immediately. We will investigate and undertake the necessary measures upon obtaining all the required information for verification and authentication.

13. Contact Us

13.1 Should you have any questions or concerns regarding this Privacy Policy, please contact us through hello@pixajoy.com

14. Changes and Notification

14.1 We reserve the right to modify our Privacy Policy at any time. If our Privacy Policy changes, the revised policy will be posted on the Site and we will change the 'Last Updated' date at the top of this page to reflect the date of the modification. Please check back periodically. Any changes to our Privacy Policy will become effective upon our posting of the revised Privacy Policy on the Services. Use of the Services following such changes constitutes your acceptance of the revised Privacy Policy then in effect.

This Policy was last updated: 18 December 2020